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Commercial auto insurance coverage issued by Economical

As of November 15, 2021, individual vehicle owners and renters participating in peer-to-peer car sharing through Turo in Ontario, Alberta, Quebec, and Nova Scotia will receive commercial auto insurance coverage issued by Economical. This commercial auto insurance partnership between Turo and Economical helps protect the vehicle while it’s being delivered to the renter and while the renter is using the vehicle. As of May 17, 2022, this coverage also applies to vehicle owners and renters participating in peer-to-peer car sharing through Turo in Prince Edward Island, Newfoundland, and New Brunswick.

A quick note on language

You might notice that Turo and Economical sometimes use different words to describe the people participating in car sharing through Turo. So, what’s the difference between an “owner,” a “host,” a “renter,” and a “guest”?

Owner = host The “owner” is the individual who is listing their personal vehicle for use in the Turo peer-to-peer marketplace. Turo uses the term “host” when referring to this person.
Renter = guest The “renter” is the individual who is using the Turo peer-to-peer marketplace to rent and drive someone else’s vehicle. Turo uses the term “guest” when referring to this person.
Reservation = rental period In the policy, Economical uses “rental period” to describe when the vehicle is in use by a “renter.” Turo uses the term “reservation” when referring to this timeframe.

How your coverage works

If you’re a vehicle owner, Turo’s commercial auto insurance policy covers your vehicle while you’re delivering it to the renter and while the renter is using your vehicle. When you’re driving your vehicle for personal use, you’ll have to rely on your own personal auto insurance policy, which must be in force in order for you to participate in Turo’s peer-to-peer marketplace.

Want to learn more about what’s covered by your personal insurance policy and what’s covered by Turo’s commercial auto insurance policy? Here are the details.

When you’re driving your vehicle for personal use, your personal car insurance policy applies.

The commercial auto insurance policy covers the vehicle while it’s being delivered to a renter and while the renter is using the vehicle.

Renters have access to coverage under the commercial policy while driving the vehicle they rented through Turo.*

* The limit of coverage for physical damage to the vehicle will depend on the physical damage protection package that the renter chooses when they book a vehicle through Turo. Coverage for Third-party Liability and Standard Accident Benefits are up to the limits of the commercial auto policy.

 

Note: As a vehicle owner, you’ll need to contact your broker or your insurance provider to confirm that you are permitted to participate in Turo’s peer-to-peer car sharing marketplace.

Coverage limits and policy documents

For details on coverage for vehicle owners, please select your region below.

Note: The information on this page is not meant as a comprehensive description of the terms and conditions for coverage. Always refer to the insurance policy for information about coverage, including limits, deductibles, and exclusions. In the case of a discrepancy, the insurance contract currently in force in your province prevails over general information described on this site.

 

  • $2,000,000 Third Party Liability
  • Standard Accident Benefits
  • Collision and Comprehensive Coverage*
  • $2,000,000 OPCF 44R Family Protection Coverage
  • Direct Compensation Property Damage (DCPD)*

Click here to view the commercial auto insurance policy document for Ontario.

* Subject to a $30,000 deductible. This deductible applies to the commercial policy issued by Economical to Turo. Turo’s arrangement with hosts provides a variety of deductible options depending on the protection plan you choose. Please visit Turo for more information on vehicle protection.

  • $2,000,000 Third Party Liability
  • Standard Accident Benefits
  • Collision and Comprehensive Coverage*
  • $2,000,000 SEF 44 Family Protection Coverage

Click here to view the commercial auto insurance policy document for Alberta.

* Subject to a $30,000 deductible. This deductible applies to the commercial policy issued by Economical to Turo. Turo’s arrangement with hosts provides a variety of deductible options depending on the protection plan you choose. Please visit Turo for more information on vehicle protection.

  • $2,000,000 Civil Liability
  • Collision or upset and Comprehensive excluding Collision*
  • Direct Compensation Property Damage (DCPD)*

Click here to view the commercial auto insurance policy document for Quebec.

* Subject to a $30,000 deductible. This deductible applies to the commercial policy issued by Economical to Turo. Turo’s arrangement with hosts provides a variety of deductible options depending on the protection plan you choose. Please visit Turo for more information on vehicle protection.

  • $2,000,000 Third Party Liability
  • Standard Accident Benefits
  • Collision and Comprehensive Coverage*
  • $2,000,000 NSEF 44 Family Protection Coverage
  • Direct Compensation Property Damage (DCPD)*

Click here to view the commercial auto insurance policy document for Nova Scotia.

* Subject to a $30,000 deductible. This deductible applies to the commercial policy issued by Economical to Turo. Turo’s arrangement with hosts provides a variety of deductible options depending on the protection plan you choose. Please visit Turo for more information on vehicle protection.

  • $2,000,000 Third Party Liability
  • Standard Accident Benefits
  • Collision and Comprehensive Coverage*
  • $2,000,000 PE-SEF 44 Family Protection Coverage
  • Direct Compensation Property Damage (DCPD)* 

Click here to view the commercial auto insurance policy document for Prince Edward Island.

* Subject to a $30,000 deductible. This deductible applies to the commercial policy issued by Economical to Turo. Turo’s arrangement with hosts provides a variety of deductible options depending on the protection plan you choose. Please visit Turo for more information on vehicle protection.

  • $2,000,000 Third Party Liability
  • Standard Accident Benefits
  • Collision and Comprehensive Coverage*
  • $2,000,000 NL-SEF 44 Family Protection Coverage
  • Direct Compensation Property Damage (DCPD)* 

Click here to view the commercial auto insurance policy document for Newfoundland.

* Subject to a $30,000 deductible. This deductible applies to the commercial policy issued by Economical to Turo. Turo’s arrangement with hosts provides a variety of deductible options depending on the protection plan you choose. Please visit Turo for more information on vehicle protection.

  • $2,000,000 Third Party Liability
  • Standard Accident Benefits
  • Collision and Comprehensive Coverage*
  • $2,000,000 N.B.E.F 44 Family Protection Coverage
  • Direct Compensation Property Damage (DCPD)* 

Click here to view the commercial auto insurance policy document for New Brunswick.

* Subject to a $30,000 deductible. This deductible applies to the commercial policy issued by Economical to Turo. Turo’s arrangement with hosts provides a variety of deductible options depending on the protection plan you choose. Please visit Turo for more information on vehicle protection.

A note for guests

Guests must select their own protection plan when booking their trip through Turo, which may vary based on their preferences and other available coverage through their own personal auto insurance policy. The host’s protection plan is completely separate from the guest’s, and it has no bearing on the guest’s financial responsibility or the out-of-pocket costs associated with their plan.

How to make a claim

Any new damage to your vehicle caused during the delivery or reservation period should be reported to Turo via their mobile app or at turo.com/resolutions. Turo will verify the incident report and inform Economical about the claim, and we’ll take care of the rest.

If you need to contact Economical directly, our dedicated claims team can be reached at 1-888-333-1908, or 1-888-333-1914 (Quebec).

Definity Repair Partners

Our priority is providing a quick and easy claim experience to get you back on track. That’s why we recommend reliable providers when you need them. When you choose a Definity Repair Partner, our hassle-free service program guarantees the quality of your repairs to meet or exceed industry standards. With 24-hour emergency service, we’ll be there when you need us most. Learn more about our Definity Repair Partners or contact your adjuster and we’ll contact one of our approved repair facilities in your area. 

Frequently asked questions

If you have a question that’s not listed below, you can check out additional frequently asked questions for vehicle owners (hosts) and renters (guests) in Ontario, Alberta, Quebec, Nova Scotia, Prince Edward Island, Newfoundland, and New Brunswick.

 

At Economical, we’re all about protecting Canadians by providing innovative insurance solutions designed to meet their ever-changing needs. The sharing economy continues to evolve at a rapid pace, and we’re proud to offer the kind of forward-thinking, digital-first solutions to meet consumers’ expectations and protect them when they need it most.

Turo’s commercial insurance policy issued by Economical covers hosts and guests participating in peer-to-peer carsharing in Ontario, Alberta, Quebec, Nova Scotia, Prince Edward Island, Newfoundland, and New Brunswick. 

As a host, you’ll receive digital copies of insurance documents from Turo, which you must download and print. This includes an incident information card, as well as a provincial insurance certificate. In addition to these documents, your own proof of personal insurance should stay in your vehicle, and all should be easily accessible for the guest in case they have an incident on the road. To recap, this is what needs to be in the vehicle during a Turo trip:

  • The first page of the provincial insurance certificate (provided by Turo)
  • The incident information card (provided by Turo)
  • Your own personal insurance card (provided by your insurance carrier or broker)

Any new damage caused during the delivery or reservation period should be reported to Turo via their mobile app or at turo.com/resolutions. Turo will verify the incident report and then they will inform Economical about the claim.

To avoid any issues with your personal insurance provider, contact your agent or broker to find out if you’re allowed to participate in the Turo peer-to-peer marketplace.

A personal auto insurance policy doesn’t normally provide coverage if the vehicle is rented out. This means that there wouldn’t typically be coverage under your personal auto insurance policy during the delivery and reservation periods. Coverage for the delivery and reservation periods will be provided under the commercial policy issued by Economical.

If your personal policy is charged because of an accident that occurred during the delivery period, or while a guest is in possession of your vehicle, contact your personal insurance broker or agent. If applicable, Economical will provide you with a letter to give to your personal car insurance company to let them know that the claim is being charged to the commercial policy instead. However, any driving infractions that occur during the delivery period (e.g., speeding tickets) could potentially affect your personal car insurance policy.

For the duration of the reservation period, you are protected under the commercial insurance policy issued by Economical for third-party liability and standard accident benefits (up to the limits of the policy). Liability for physical damage to the vehicle booked on Turo depends on the physical damage protection package you choose when you book a vehicle through Turo.

If you hold your own personal auto insurance policy, your personal policy will be considered primary in the priority of payments if there’s a claim. Personal auto policies may extend third-party liability coverage to non-owned vehicles. Depending on the coverage provided under your personal auto policy, you may also be covered for physical damage for non-owned vehicles. Before renting, you should confirm your coverage with your insurance broker or agent directly.

Note: Personal items in the vehicle are not covered for theft, misuse, or damage under the commercial auto policy.

You should contact Turo directly through the mobile application or via their website at turo.com/resolutions. Any related information and paperwork you’ll need should be available in the glovebox of the vehicle booked on Turo. Once the accident is reported, Turo will verify the incident report and inform Economical about the claim. Of course, in the case of an emergency, call 911.