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We set the bar high

Our Certified Economical Repair Facility (CERF) partners must meet rigorous performance standards to be part of our program. We regularly reassess our partnerships, conduct cost reviews, upgrade appraisal procedures, offer ongoing training, and fully investigate any customer concerns. When you choose a CERF partner, you’re choosing the highest quality repairs and service available.

What does the CERF guarantee cover?

When you use one of our CERF shops, we guarantee your repairs will meet or exceed industry standards for safety, parts, material, and repair methods. Our guarantee is valid for the life of the vehicle on parts (except where OEM parts are subject to the original manufacturer’s warranty), body, and paint repairs.

What are the restrictions?

We stand behind our CERF guarantee, and we want to be as clear about what is included as what’s not. Although robust, it does include certain restrictions:

  • It does not cover rust or rust repairs, normal wear and tear, or damage due to environmental factors (e.g., gravel chips).
  • It does not cover improper maintenance, abnormal use, negligence, subsequent damage, fire or other casualties, or any incidental or consequential damages incurred by faulty repairs.
  • If repairs are performed or altered by anyone other than staff of a Certified Economical Repair Facility, the guarantee is null and void.
  • The guarantee is not transferrable — it is valid for as long as the insured named at the time of the accident remains the owner of the vehicle.

Questions?

Talk to your insurance broker, or call our claims team at 1-800-607-2424.