Right to be informed
You have the right to an easy-to-understand explanation of how insurance works and how we calculate premiums based on relevant facts. You can expect to access clear information about your policy, your coverage, and the claims settlement process. Under normal circumstances, we will advise you of changes to, or the cancellation of, your policy at least 30 days prior to its expiration. We are required to provide you with the renewal terms of your policy at least 30 days prior to its expiration.
You have the right to know how your broker is compensated, and if they have any conflicts of interest.
Responsibility to understand your needs
You are responsible for asking questions and educating yourself about your policy. Visit ibc.ca for buying tips and questions you should consider asking your broker (or us). Make sure you ask all relevant questions and provide a detailed explanation of your circumstances to help your broker make informed recommendations — to make sure you get the right coverage for your needs.
You are also responsible for making premium payments as required. Failure to do so could result in a lapse of coverage or cancellation of your policy.