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First things first

When you need to make a claim, we’re here to help — and so is your broker. Your broker can look after all your claim details, so you can focus on getting your life back to normal.

No matter the type of claim you’re reporting, your first step is to contact your independent insurance broker. For after hours emergencies, call our 24-hour service line at 1-800-607-2424 or 1-888-875-8088 (Quebec).

How to make a property claim

  1. Contact the police (for theft or vandalism) or fire department as needed.
  2. Keep a copy of the police report for your records.
  3. Contact your broker or our 24-hour emergency line to report your claim: 1-800-607-2424 or 1-888-875-8088 (Quebec).
  4. Tell us about the incident in as much detail as possible, and provide a list of the items that were stolen or damaged, including (if applicable):
    • Detailed description of the item
    • Make and model number, if known
    • When and where the item was purchased
    • Approximate purchase cost
    • Proof of ownership, if possible (e.g., receipt, photo, warranty registration)
  5. If repairs are required, and with your permission, we’ll then contact one of our approved contractors in your area so they can get started right away — no appraisals or estimates required.
  6. If you'd like to use your own contractor, we'll provide them with your coverage information and answer any questions they may have. A claims representative will then complete an assessment of the damage, which you can take to your preferred contractor.
  7. If repairs are not an option or your stolen property cannot be recovered, one of our claims representatives will help you in processing your claim for a cash settlement.
  8. If your home is not liveable, make alternate living arrangements. Ask your broker or claims adjuster for details about your coverage for additional incurred living expenses such as hotel and meal costs.

Delivering on
our promise

Your satisfaction is our top priority, and it’s guaranteed. With a specialized team of more than 600 claims professionals on your side, you’re sure to get the service you deserve — 24 hours a day.

Learn about our service guarantee