Economical is becoming Definity Insurance.
Same commitment, new look.
We're here to help
Whether your policy says Economical Insurance or Definity Insurance, you can continue to count on the same support and service.
Your broker remains your primary point of contact for questions about your policy, coverage, billing, and renewals. If you need to report a claim or require emergency assistance, our existing contact numbers and claims service lines remain available.
Our name is changing — the way you connect with us isn't.
Questions about your insurance
Have a specific question?
No. Our phone numbers, including our 24/7 claims service line, remain the same.
Whether your policy says Economical Insurance or Definity Insurance, you can continue to contact us using the same phone numbers you use today.
As Economical Insurance transitions to Definity Insurance, you may hear our team answer the phone using the Definity name.
Don't worry. Our representatives can continue to help with your existing Economical Insurance policy, including questions about coverage, billing, renewals, and claims.
Please contact our Media Relations team by email or call 647-224-8975.
Please email our Community Giving team or go to our Community Giving page for more information.
Please visit our Careers page for more information.
Email our Claims Vendor Management team if you're interested in becoming a Definity Repair Partner. Include your name, company name, email address, job title, phone number, service offerings, company location(s), and a link to your website in your email. Please don’t include any additional links or attachments and only send us one submission.
Our network of trusted repair professionals supports claims for both Economical Insurance and Definity Insurance policyholders throughout the transition.
Here’s how to find the help you need.
Please visit our Unclaimed Property page for more information or email our Policy and Compliance team.
Definity is aware of an unauthorized website selling fraudulent proof of insurance pink slips (motor vehicle liability cards) using the Definity Insurance name. Please be assured that our teams are actively working to have this fraudulent site taken down as quickly as possible.
Authentic Definity Insurance policies and valid proof of insurance pink slips can only be purchased through a licensed insurance broker. Definity does not sell pink slips directly online or through third-party retail websites. Operating a vehicle with a fraudulent pink slip means driving without insurance, which carries serious legal and financial consequences.
If you suspect you have purchased a fraudulent pink slip, please contact a licensed insurance broker immediately to secure valid vehicle insurance coverage, or contact our Customer Service team at 1-800-607-2424.
To learn more about Definity Insurance digital pink slips, click here.
For general inquiries not listed above, contact our head office:
Economical Insurance
111 Westmount Road South, P.O. Box 2000, Waterloo, ON N2J 4S4
Call 1-800-265-2180 or 519-570-8200
Fax 519-570-8389