We're here to help.
Contact our head office for general inquires:
111 Westmount Road South, P.O. Box 2000, Waterloo, ON N2J 4S4
Call 1-800-265-2180 or 519-570-8200
Or find one of our regional offices near you
We partner with independent brokers so you can make an informed decision based on unbiased advice. Go to our Find a Broker tool and enter your postal code to find a broker near you. He or she can help you get a quote and understand your insurance options.
Your broker can help answer questions about your policy, including coverage, claims, and billing inquiries. His or her contact details are located on your policy. You could also find your broker’s contact information with our Find a Broker tool.
No matter the type of claim you’re reporting or following up on, your first step is to contact your broker. For after hours emergencies, you can call our 24-hour service line at 1-800-607-2424.
Your first step is to contact your broker. If unresolved, you can contact our head office at 1-800-265-2180 or one of our regional offices near you. If your concern remains unresolved after you’ve taken these steps, it’s time to contact the ombudsperson directly:
Please contact our Media Relations team by email or call 416-986-9360.
Please email our Community Giving team or go to our Community Giving page for more information.
Please email our Talent Management team or call 1-800-265-9996.
Email our Communication team and they will point you in the right direction.