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We’re here to help

If you have a general question about your insurance policy, payments, or claim, your broker is your first source of information.

If your concern isn’t listed here, or it remains unresolved after following the suggested course of action, please follow the instructions below this chart.

  • Cancel your policy
  • Change a vehicle on your policy
  • Amend the coverage on your policy
  • Request liability slips
  • Update bank information or get information about payments
  • Find out why your rates have increased
  • Make a complaint about customer service (your broker will escalate to the appropriate department)
  • Negotiate your claim settlement offer
  • Report a claim or get updates on a claim in progress
  • Inquire about a settlement cheque

We’re here to help

If you have a general question about your insurance policy, payments, or claim, please check the chart below for the appropriate contact.

If your concern isn’t listed here, or it remains unresolved after following the suggested course of action, please follow the instructions below this chart.

Help Chart

“I want to...”

you should:
Cancel my policy Contact your insurance broker
Change the vehicle on my policy Contact your insurance broker
Amend the coverage on my policy Contact your insurance broker
Inquire about or replace my liability slips Contact your insurance broker
Ask about my payments or let you know a payment has bounced Contact your insurance broker 
Understand why my rates increased Contact your insurance broker or visit our rate increase microsite: economical.com/rateincreases
Report a claim or get information about a claim in progress

Contact your broker or our Claims team (see Claims contact information below)
Negotiate my claim settlement offer Contact your assigned adjuster
Make a complaint about poor customer service Contact your insurance broker who can then escalate your concerns to the appropriate department
Know when my settlement cheque will be sent Contact your broker or our Claims team (see Claims contact information below)
Update the banking or payment information on my policy Contact your insurance broker
Find out more about Economical's demutualization Visit economical.com/demutualization
Register a serious complaint that is not listed above See information below

Take these steps to file a complaint

  •  

    As an insurance policyholder, there may be situations where you are not satisfied with our services or products.

    It is important that you follow the steps below in order. Do not move on to the next step unless your issue remains unresolved.

  • Step One: Talk to your broker

    Your licensed insurance broker is the first person you should reach out to with your concern, and they can also answer questions about your Economical policy or claim.

    If you’ve completed this step and your broker is unable to resolve your concerns, proceed to step two.

  • Step Two: Contact us

    If you still have concerns regarding your insurance policy or claim after speaking to your broker, you can contact us directly.

    If you are a customer located in Quebec, please visit our Summary of the Complaint Processing and Dispute Resolution Procedure in Quebec for details on how Economical’s Customer Dispute Resolution Office handles complaints in the province.

    Our representatives are knowledgeable and experienced. In most cases, they’ll be able to answer your questions, explain decisions made, and work with you to achieve a suitable result. If, however, you’re still unsatisfied with their handling of your complaint, you may request a review of your file by their leadership team.

    When you call, please have the following items ready for reference:

    • Details of your complaint including your policy and/or claim number(s)
    • Any supporting documents and important dates
    • Names of any employees you have already spoken to about your concerns

    Please note that it’s best to talk to your insurance adjuster directly for claims-related inquiries. If you’re having trouble connecting with your adjuster, do not hesitate to reach out to another representative.

    Economical representatives can be reached at the following numbers:

    Contact Information

    Contact Information
    Personal Insurance
    Auto or property policy questions 

    (including billing-related inquiries)

    		 1-844-327-2227
    (option 2)
    Commercial Insurance
    Commercial policy questions

    (including billing-related inquiries)

    		 1-844-327-2227
    (option 3)
    Agribusiness (Farm) Insurance Questions
    Western Canada & British Columbia 1-800-669-5057
    Atlantic & Ontario 1-800-263-6432
    Claims
    Quebec Visit our Summary of the Complaint Processing and Dispute Resolution Procedure in Quebec
    All provinces except Quebec 1-800-607-2424

    If your concern remains unresolved after following steps one and two, proceed to step three.

  • Step three: Report a complaint to our Customer Dispute Resolution Office

    If your concerns have not been resolved after completing the first two steps, you may contact our Customer Dispute Resolution Office directly.

    It’s important to note that our Customer Dispute Resolution Office can only review your complaint if you have attempted to resolve the matter by following steps one and two.