If you’re still dissatisfied after receiving the final decision from the ombudsperson, there are regulatory and industry bodies outside of Economical that can help you to pursue your complaint further.
General Insurance OmbudService (GIO)
This is a free, neutral, federal agency that may be able to help you find a resolution. Contact them by phone at 1-877-225-0446 or on their website, www.giocanada.org.
Autorité des marchés financiers (AMF)
Established by the Quebec provincial government, this regulatory body may be able to help resolve issues in Quebec. Contact them by phone at 1-877-525-0337 or on their website, www.lautorite.qc.ca.
The Financial Consumer Agency of Canada (FCAC)
As the federal regulator for Economical, the FCAC is an independent agency that protects and informs consumers regarding financial products and services. Contact 1-866-461-3222 or learn more on their website, www.fcac-acfc.gc.ca.