Step Two: Contact us
If your broker is unable to resolve your concerns regarding your insurance policy or claim, you can contact us directly. We’ll review and respond to your complaint in a timely and fair manner. When you call, please have the following items ready for reference:
- - Details of your complaint including your policy and/or claim number(s)
- - Any supporting documents and important dates
- - Names of any employees you have already spoken to about your concerns
An Economical representative will listen to your concerns and what outcome you’re looking for. Our representatives are knowledgeable and experienced. In most cases, they’ll be able to answer your questions, explain decisions made, and work with you to achieve a suitable result. If, however, you’re still unsatisfied with their handling of your complaint, you may request for your file to be reviewed by the leadership team of their business unit.
Economical representatives can be reached at the following numbers. Please note: for claims-related inquiries, it’s best to talk to your insurance adjuster directly. If you’re having trouble connecting with your adjuster, do not hesitate to reach out to another representative.
Contact Information
Contact Information
| Customer Accounts Centre (CAC) |
| Billing-related questions |
Quebec only: 1-866-821-8420
All other provinces: 1-866-858-4040 |
| Personal Insurance |
| Auto or property policy questions |
1-844-327-2227 (option 2) |
| Commercial Insurance |
| Commercial policy questions |
1-844-327-2227 |
| Agribusiness (Farm) Insurance Questions |
| Western Canada & British Columbia |
1-800-669-5057 |
| Atlantic & Ontario |
1-800-265-4030 |
| Quebec |
1-800-361-7573 |
| Claims |
| Quebec |
1-888-875-8088 |
| All other provinces |
1-800-607-2424 |