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Reporting flood damage insurance claims

Our claims teams are standing by and ready to support customers affected by flooding in New Brunswick, Ontario, and Quebec.

Please contact us using our 24-hour emergency claims numbers below to report any urgent claims:

  • New Brunswick and Ontario — 1-800-607-2424
  • Quebec — 1-888-875-8088

While you wait to hear from us, here are some actions you can take:

  • Reach out to local resources to assist with emergency tarping or repairs
  • Keep all receipts for completed work
  • If possible and safe to do so, please obtain before and after photos of any repairs

We appreciate your patience!

If you’ve been displaced or evacuated

If you’re forced to leave your home due to flooding, and if your policy includes coverage for additional living expenses (e.g., hotel and food expenses), remember to keep receipts. Ask your broker or our claims team to confirm whether you are covered for these out-of-pocket expenses.

To make your transition back home as smooth as possible, please refer to these eight tips for returning home after an evacuation.