Focusing on customers and the community
As of May 6, our Catastrophe Response Team will be on the ground in Fort McMurray:
- Making in-person site visits to offer support and give customers the opportunity to have their questions answered directly
- Quickly assessing new claims that customers initiate during the next few weeks
- Providing support as needed to business owners whose properties may have sustained physical damage because of the flooding
After initiating a claim through a broker or by calling Economical directly, customers will have direct access to their Economical adjuster until their claim is closed.
Supporting local communities is also very important to our teams across Canada. We’re incredibly proud of extending our partnership with the Canadian Red Cross, and we donated an additional $100,000 in April to support relief efforts related to flooding, fires, or other emergencies which occur during the COVID-19 pandemic. The funding is helping with:
- Activities in the Regional Municipality of Wood Buffalo (RMWB), where the Canadian Red Cross is currently providing information, registration, referral services and helping with re-entry of residents affected by flooding in Fort McMurray and the surrounding area
- The Fort McMurray & Area Floods Fund, which will provide assistance to individuals and communities with flooding relief, recovery, resiliency, and risk reduction support
Keeping customers and our team safe during COVID-19
With the added complexity of emergency travel, and physical distancing protocols related to COVID-19, our Catastrophe Response Team responded with speed and determination:
- Each staff member is traveling to Fort McMurray separately from each other in order to reduce risk associated with traveling during the pandemic
- They’re equipped with Personal Protective Equipment (PPE) to keep them and our customers safe during in-person site visits
- In order to avoid any large gatherings, the team won’t be setting up a command centre as they typically would when supporting a community affected by a serious event such as the recent flood. However, if the need arises, they may consider how to set up a contactless support area locally.
The Catastrophe Response Team will continue to monitor the situation and will make adjustments as necessary, and we’ll keep this page updated if there’s new information to share.
What information should you collect when making a claim?
Keeping track of important information before, during, and after experiencing a flood can make for a smoother claims process. You could be asked to provide any of the following information:
- A detailed description of the incident
- The type of materials damaged within the home or business
- Details about damaged belongings and if they need to be replaced or repaired
- Contact information for the contractor that will be used
- Whether additional living arrangements will be needed while waiting on repairs