Navigating our new normal

As the COVID-19 pandemic continues to affect the lives of Canadians across the country, we want to assure you that we're continuing to take a cautious, thoughtful approach to supporting our customers, brokers, and employees.

Supporting our customers

We have updated our relief measures to provide ongoing support for our customers who are facing financial hardship. Since phased re-openings, states of emergency, and customer needs vary from province to province, our approach is being implemented in a regional capacity.

Please read the information below and talk to your broker if you have any questions about how these measures may apply to your policy.

For individuals

Flexible payment options — including payment deferrals, waived NSF fees, as well as adjustments to payment frequency and methods — will continue to be offered on a case-by-case basis
If you’re driving less, or if you’ve taken your vehicle off the road completely, contact your broker to find out how much you could save on car insurance

Helpful articles:

For business customers

We're working with our broker partners to adjust premiums for small and mid-sized businesses that have been directly impacted by COVID-19 and are experiencing temporary closures, significant decreases in revenue, and changes in operations
We will also provide flexible underwriting solutions for businesses that have made changes to their operations to support the needs of the current crisis

Need to make a claim?

If you need to make a home, auto, or business insurance claim, our team is here to support you as usual. You can call 1-800-607-2424 across Canada, or 1-888-875-8088 in Quebec.

Committed to the Community

In addition to providing more than $70 million in relief to our customers as of the end of 2020, we have contributed more than $1 million to organizations that provide support to Canadians in need. These contributions include:

Matching and directing donations to causes that our employees see making changes in their communities
Funding local organizations supporting the immediate need in their communities
Making investments in national programs to support mental health and COVID-19 response efforts
Supporting the urgent needs of Canadians through a corporate matching campaign totalling more than $50,000 in donations to-date for Food Banks Canada
Increasing our annual donation to the Canadian Red Cross to $250,000 for disaster preparedness and COVID-19 support
Sharing ongoing remote volunteer opportunities with employees, including opportunities with Kids Help Phone and YES – Youth Employment Services

Staying Strong Together

We're continuing to monitor the situation closely to make sure we're being responsive and supportive to our customers and the brokers who serve their day-to-day insurance needs. We'll update this page as new information becomes available.

Stay safe. We're all in this together.